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Return & Refund Policy

Terms & Conditions

Return and Refund Policy

Damaged or incorrect goods

Goods can be returned for an alternative or a refund if they are damaged or different from what was ordered. The purchaser must inform us by email of the situation within 7 days after receiving the items. We will give instructions by email how to proceed with the refund/replacement. Defective, damaged or incorrect goods must be returned within 30 days of receiving the goods. In this case, we will refund the return shipping costs and will pay the cost of shipping any replacements to you the customer by New Zealand Post. Refunds are made using the original method of payment.


If the goods ordered are not received due to any fault of Jewellery of New Zealand a full replacement or refund will apply. The purchaser must inform Jewellery of New Zealand by email if goods have not been received within 10 days of purchase.


Exchanging goods

If you are not satisfied with your purchase, we will issue a full refund minus shipping costs or exchange the purchased item for an alternative item. The items must be returned in their original condition with no signs of wear and the refund/exchange item will only be processed once the returned item has been checked by Jewellery of New Zealand. Shipping costs must be paid on the replacement item. The following conditions apply:


  • You must obtain prior approval from Jewellery of New Zealand before returning an item. Please contact us within 7 days after receiving the items, explain the issues and we will give you further instructions.

  • Items must be returned within 30 days of receiving the goods.

  • Items returned must be unused and in their original condition and packaging.

  • Please ensure all returns sent to Jewellery of New Zealand are sent with tracking and/or insurance as Jewellery of New Zealand cannot be responsible for items lost or damaged in transit back to us.

Return address is:

Jewellery of New Zealand

1A Nelson Street

Blenheim 7201

New Zealand

Terms & Conditions

Terms & Conditions

Product Availability

All orders are subject to availability of stock



All orders are shipped within 48 hours after payment Is received. Monday - Friday 8am - 5pm.


Order Confirmation/ Contract for sale

After placing an order online, we will provide you with confirmation that your order has been received. This is not a confirmed acceptance to supply the product. Our contract for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.


Product Descriptions and Product Information

We make reasonable efforts to ensure that all information on this site is accurate and up to date. However, any description of the goods is given by way of identification only. We do not warrant that the description of goods or other content of the site is accurate, complete, reliable, and current or error free. We cannot be responsible for any errors or omissions or for the results arising from the use of such information.

Privacy Policy

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.


What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

  • Billing Address

  • Shipping Address

  • Email Address


In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.


How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.


Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server.


Online payments are handled by third party payment facility (Paystation LTD). Please view their PCI Compliance certificate here. Note: Payment information is neither stored nor seen by Jewellery of New Zealand.


Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognise you on your next visit or store your shopping cart contents. We use them only to track this information.

Shipping & Payments

Shipping & Payments

Shipping Policy



All orders are shipped within 48 hours after payment Is received. Monday - Friday 8am - 5pm.



We use the following carriers to deliver our orders:


  • New Zealand Post

  • Post Haste Couriers

  • Shipping options

  • Within New Zealand shipping is by domestic courier.

  • International customers have a choice of:

  • NZ Post – International Airmail – Not tracked

  • NZ Post – International Economy Courier – Tracked

  • NZ Post – International Express Courier – Tracked


Order Tracking

If a tracking # is provided by the shipping carrier, we will maintain a record of your order with the tracking information.


Shipping Rates:

The rate charged for the shipping will be included within the costs of the item purchased.


Import Duty:

Import duty or sales tax may apply in some countries. If you need more information we recommend that you contact your local customs office.


Import Restrictions:

Import restrictions may apply in some countries. If you need more information we recommend that you contact your local customs office.


Pricing policy:

Prices displayed in the Shopping section are exclusive of New Zealand Goods and Services Tax (GST). We are required by law to add GST to the cost of goods purchased that will be delivered to a New Zealand address. Overseas orders are exempt from payment of New Zealand GST and will not have GST added.


Payment Policy

  • Accepted Methods of Payment

  • Credit Card (Visa, Master Card)

  • We currently only accept payments in NZD Currency. See here for current exchange rates.

  • Online payments will be made using PCI Compliant third party payment facility, Eway

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